Secure Messaging (Client & Support Communication)
Compliance work depends on clear communication: collecting missing documents, clarifying customer details, resolving verification issues, and documenting decisions. SafeData Secure Messaging gives you an internal communication hub built for regulated workflows – so conversations don’t get lost in email threads, messengers, or untracked calls.
SafeData supports two key communication channels:
- Client ↔ End Customer: messaging between a SafeData user (your team) and your customer
- Client ↔ SafeData Support: direct communication with the SafeData support team for troubleshooting and assistance
All messages are organized, searchable, and stored with traceability.
Message hub for faster onboarding and due diligence
Use Secure Messaging to streamline everyday compliance tasks such as:
- requesting additional KYC/KYB information
- asking for missing or updated documents
- clarifying customer details (name, country, occupation, incorporation info, etc.)
- follow-ups on AML, KYB, or adverse media results
- documenting internal decisions and customer responses
Instead of switching between tools, your team manages everything inside SafeData.
Built for traceability and audit readiness
Every message includes structured metadata to support compliance evidence:
- Inbox / Sent / Drafts / Trash folders
- Subject lines and searchable communication history
- Timestamps (created date/time)
- Recipient type (Client or Support team)
- Attachments (where applicable)
This makes it easier to demonstrate consistent communication and due diligence steps during internal reviews or audits.
Better customer experience, fewer delays
By keeping conversations connected to your compliance workflow, Secure Messaging helps you:
- reduce onboarding drop-offs
- resolve issues faster
- keep customers informed and guided
- avoid miscommunication caused by scattered channels
Why SafeData
- one place for customer and support communication
- clear audit trail with timestamps and structured message history
- supports onboarding, KYC/KYB, AML screening and case follow-ups
- optional attachments for faster resolution (where enabled)
